Talk to a Human.
Not a Chatbot.
Questions about Mediyn? Thinking about switching? Scaling your clinic? We're here.
Get in Touch
General Inquiries & Support
Phone
(415) 555-0132
support@mediyn.com
Hours
Mon–Fri, 9 AM–6 PM PT
Response Time
Within 2 business hours
Priority support available on Premium and Clinic plans.
Schedule a Demo
Choose the walkthrough that fits your practice.
Solo Therapists
See the full workflow — recording, redaction, documentation, worksheets — with a session type that matches your practice. 15 minutes. No pressure.
Clinic Directors
Walk through team dashboards, supervisor workflows, compliance tracking, and Stripe Connect payouts. We'll build a custom ROI projection for your practice size.
Sales
Considering Mediyn for your clinic or group practice? Want to discuss custom implementation, EHR migration, or enterprise pricing?
Quick Answers
Common questions before you reach out.
How long is the free trial?
7 days. Full access to every feature on your plan. Credit card required. Cancel anytime. 30-day money-back guarantee.
Can I switch plans later?
Yes. Upgrade or downgrade anytime from your account settings. Changes take effect on your next billing cycle.
Do you offer annual billing?
Yes. Save 20% with annual billing: Starter $39/mo, Professional $79/mo, Premium $119/mo.
What if I need help migrating from another platform?
We offer guided migration support. Schedule a demo and we’ll walk you through the process for your specific EHR.
Is there a BAA?
Yes. Business Associate Agreement included with every plan. Available for review at mediyn.com/baa.
What’s your uptime?
99.9% uptime SLA. Status page available at status.mediyn.com.
Send Us a Message
We typically respond within 2 business hours during office hours (Mon–Fri, 9 AM–6 PM PT).
Where We Are
Mediyn, Inc.
San Francisco, CA
We're a remote-first team serving therapists and clinics across the United States.
Already Using Mediyn?
Technical Support
Log into your account → Help → Submit a Ticket. Priority support members get responses within 1 hour during business hours.
Billing Questions
Email billing@mediyn.com or call (415) 555-0132.
Feature Requests
We build what therapists ask for. Submit feature requests through your account dashboard — the most-requested features ship first.
Not Ready to Talk? Start Your Trial.
Full access. 7 days. See what Mediyn does before you ask a single question.
Credit card required. Cancel anytime. 30-day money-back guarantee.