Meet Watson.
The AI front desk built for your practice.
Watson answers every call, books appointments, triages the urgent ones, and captures new clients — 24/7, so no caller ever reaches your voicemail. As an extension of the Mediyn platform, every call lands in the same system as your scheduling, notes, and billing.
An add-on to any Mediyn plan · we set it up for you · live in days
Everything your front desk does. Handled.
Watson books, triages, answers, captures, and documents every call — using your tools and following your rules.
An add-on to any Mediyn plan · we set it up for you
Books & reschedules
Checks live availability and locks in the appointment before the call ends.
Triages & routes
Assesses urgency, shares crisis resources, and sends each call to the right place.
Answers questions
Hours, insurance, pricing — answered instantly from your knowledge base.
Captures every new-client lead
Collects the caller's name, number, and reason — and hands your team a ready-to-work lead.
Maria Alvarez
Anxiety · trouble sleeping
David Cho
Couples therapy
Priya Nair
New client · daytime
Logged, transcribed, measured
Every call comes back transcribed and summarized — with the numbers to prove it's working.
182
this week · 0 to voicemail
Runs on your practice's rules.
You don't set anything up. Tell us how your practice runs, and our team builds Watson around it — your FAQs, your calendar and EHR, your guardrails. It's live in days and follows your playbook on every call, so onboarding is effortless on your end.
We set it all up for you · live in days
Trained on your practice
We load your FAQs, policies, and docs — so Watson answers in your words, not guesses.
Practice handbook.pdf
14 answers generated
What insurance do you accept?
BCBS, Aetna, Cigna, self-pay
Cancellation policy?
24-hour notice, or the fee applies
Wired into your tools
We connect your calendar, EHR, and texting so Watson takes real action mid-call.
Calendar sync
Real-time availability
EHR / EMR
Look up & update records
Texting (SMS)
Confirmations & forms
Payments
Deposits at booking
Guardrails, enforced
We set what Watson can and can't do — disclosures, escalation, and booking limits.
There's a reason practices are raving about Watson.
From solo therapists to multi-clinician practices — and the clients they care for — here's what they're saying.
Dr. Naomi Feldman
“I was nervous about an AI answering my phones. Two weeks in, it's booked nine new clients while I was in session. I check the dashboard and they're just… there, confirmed.”
Marcus Reeves
“Called after hours expecting a voicemail. Instead it walked me through booking and texted me the intake form. Didn't even realize it wasn't a person until later.”
Renee Okafor
“Our front desk went from drowning in calls to actually helping the people in the waiting room. Watson takes the phones; we take the patients.”
Dr. Patrick Hwang
“The after-hours triage alone is worth it. A client in crisis got the 988 line and an 8am slot, and I had the full transcript before my coffee.”
Dr. Naomi Feldman
“I was nervous about an AI answering my phones. Two weeks in, it's booked nine new clients while I was in session. I check the dashboard and they're just… there, confirmed.”
Marcus Reeves
“Called after hours expecting a voicemail. Instead it walked me through booking and texted me the intake form. Didn't even realize it wasn't a person until later.”
Renee Okafor
“Our front desk went from drowning in calls to actually helping the people in the waiting room. Watson takes the phones; we take the patients.”
Dr. Patrick Hwang
“The after-hours triage alone is worth it. A client in crisis got the 988 line and an 8am slot, and I had the full transcript before my coffee.”
Sofia Marchetti, LCSW
“Reschedules used to be three voicemails and a day of phone tag. Now it's one call and done — and my no-show rate actually dropped.”
Dr. Alan Brooks
“Setup took an afternoon. It learned our insurance answers from a PDF and connected to our calendar. We were live the same week.”
Priya Nair
“Six providers, one phone line, zero missed calls. We recovered more new patients in a month than Watson costs us in a year. The numbers don't lie.”
Jordan Lee
“It answered my insurance question correctly, booked me, and remembered my name when I called back. Most human 'robot' I've ever talked to.”
Sofia Marchetti, LCSW
“Reschedules used to be three voicemails and a day of phone tag. Now it's one call and done — and my no-show rate actually dropped.”
Dr. Alan Brooks
“Setup took an afternoon. It learned our insurance answers from a PDF and connected to our calendar. We were live the same week.”
Priya Nair
“Six providers, one phone line, zero missed calls. We recovered more new patients in a month than Watson costs us in a year. The numbers don't lie.”
Jordan Lee
“It answered my insurance question correctly, booked me, and remembered my name when I called back. Most human 'robot' I've ever talked to.”
Built for healthcare, from the first ring.
Your callers share sensitive information — Watson protects it. Encrypted end to end, with a signed BAA, recording consent handled by your rules, and full ownership of your data.
End-to-end encryption
In transit and at rest
Recording consent
Disclosed and captured
PHI protection
Never exposed to the caller
Audit trail
Every call logged & retained
One saved call can pay for the year.
A single new client is worth thousands over their care. Most callers never leave a voicemail — and never call back. Watson answers every one, so the clients you're already paying to reach actually reach you.
Typical value of one new client*
Calls sent to voicemail with Watson
Answered — nights, weekends, overflow
An add-on to any Mediyn plan · *Illustrative — lifetime value varies by practice and payer mix.
Questions, answered.
Everything else you might want to know before you bring Watson on.
Watson is $129/month as an add-on to any Mediyn plan, including 60 calls per month on a fair-use basis. It comes with a signed HIPAA BAA, and our team sets it up around your practice.
Stop sending callers to voicemail. Let Watson answer.
Add Watson to your Mediyn plan and we'll set it up around your practice — booking, triage, intake, and answers, 24/7. Prefer to see it first? Book a demo.
An add-on to any Mediyn plan · we set it up for you · live in days