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FAQ

Quick answers.

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Is there a free trial?

Yes — 7-day free trial on all plans with full access. Credit card required. Cancel anytime.

Can I switch plans later?

Absolutely. Upgrade or downgrade anytime. Immediate access on upgrade. Downgrade takes effect at start of next billing cycle.

Is there a discount for annual billing?

Yes. Annual billing saves 20%. Starter $39/mo, Professional $79/mo, Premium $119/mo.

Do you help with migration?

Yes. We help migrate your data from SimplePractice, TherapyNotes, and other platforms. Migration support is included at no extra cost.

Do you sign a HIPAA BAA?

Yes. Every account includes a signed BAA at no additional cost. Standard on all plans.

What's your uptime guarantee?

99.9% uptime SLA on all plans. Enterprise-grade infrastructure with redundancy across availability zones.

Existing Customers

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Technical Support

Priority members get 1-hour response.

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Billing Questions

billing@mediyn.com or call during business hours.

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Feature Requests

We review every suggestion from our users.

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